Refund & Return Policy

Thank you for shopping with The Lavé Co. We want you to be satisfied with your purchase. If you are NOT entirely satisfied, here’s how returns and refunds work.

Return Period
You may request a return within 30 days of delivery.

Eligibility Requirements:
To be eligible for a return:

  • Items must be unused, in original condition, with tags and packaging intact.

  • Proof of purchase (order invoice) must be provided.

How to Initiate a Return
Email us at concierge@thelaveco.com with:

  • Order number

  • Photos (if damage/defect)

  • Reason for return

We will send you instructions on how to ship the item back.

Return Shipping Costs

  • Return shipping is the responsibility of the customer, unless the item is defective or damaged.

Refund Processing
Once we receive and inspect the returned item:

  • Refund is issued to the original payment method

  • Processing time after receipt is typically 5–10 business days

Partial or No Refund Situations
We may refuse or partially refund for:

  • Items not in original condition

  • Missing parts or damages not reported